It's kind of funny how things work out. When I say that... what I mean is how relationships form. Let me explain.
I pretty much start off with low expectations for everyone (customers) who walks through the restaurant doors. This is probably a very negative flaw of mine, but I'm not going to lie to you guys. I have very little faith in people. Sometimes... just when you think people can't get any dumber (Dumb & Dumber line running through my mind at the moment)... they do. That fact right there reinforces my way of thinking about customers.
I know that's really bad of me to think that way. To actually go into work each day, with the expectation of disappointment. The thing is... theoretically... that if you start at zero, you can't get worse. People can only gain points right? (I know... I know... there are exceptions. Negative numbers exist, and I'd probably be the first advocate of this argument, in this case... but for the theory's sake... let's just leave it where it is.)
Now, what I like about my low confidence in customers, is the fact that they can surprise you. My attitude errors on the side of safety. With low expectations, you are only surprised for the better! Especially in the case of regulars (and I'm not just talking about Family De Freakshow here...), they can go from horrible to great in just one meal.
There are many people now, that after years of seeing them and waiting on them (sometimes just idle chat at the bar), who I can say that I honestly really enjoy. Some of them even come to parties of co-workers, or join the staff for drinks. You run into them out and about, and stop and talk.
I've been out with my girlfriend (for instance), and a server (from a different restaurant) will bring some free drinks over to us. "It's from the gentleman at the bar." We'll turn to look and it's a regular that I know. Like old friends. That type of thing.
In conclusion... I'm not getting all soft on this blog. I just want people to know that there is a very positive and fun side of being in this business. It's just not as fun to write about, or... may be it's not even that... it's the horrible days and stupid customers that make the proverbial highlight reel. They are the ones that stick out in your mind... they necessitate the need for therapeutic blogging.
(Tourist season is quickly approaching... so keep checking back. I have faith that there is a lot of Restaurant Rage stories to come.)