Two are cashing out, one needs drinks, and two others need to be greeted. I prioritize my trips. I head back to the server station and run my checks, head to the bar and load a tray with drinks. I walk by my tables, addressing the new tables with a quick "Hi guys! I'll be right back after drop this stuff off."
Things are going smooth and I start to see a clearing in the proverbial weeds. I grab up my two credit cards that I need to run, after dropping off the drinks. I head back to computer and run the cards. I stuff the credit slips in the books, drop the books on the tables, and thank those tables. Time to go address my new tables right?
I greet the first, they don't know what they want to eat, so I (like pulling teeth) extract a drink order from that first table. I jot it down on my pad and head to the second table that needs to be addressed. "Hey folks, how are you doing tonight?"
"Where's our waiter?" is the response I receive. "It seems like we've been here forever, can you get our waiter?" Unimpressed... but yet still very polite, I answer "Oh, that's me. Sorry about the wait, as you can see, we are very busy tonight."
They continue for roughly seven or eight more seconds before I loudly interrupt: "Do you guys have any questions on the menu!?" They try to keep nagging me. I continue: "What can I get for you folks?!" The get the clue that my apologizing is done and that I'm not taking any more shit tonight.
Prevailing Versus Winning
3 weeks ago